Legal
Privacy Notice
How we collect, use and protect personal information. Last updated August 2026.
The data controller is (), registered office . Contact us at or .
What we collect
Depending on your relationship with us: enquiry details; letting particulars (ownership, identity, EPC, bank details for payments); renting applications (employment, references, affordability, Right to Rent, guarantors); managed tenancy records; and contractor credentials.
Lawful bases
We rely on: responding to your enquiry (legitimate interests); performing a contract with you; complying with legal obligations (Right to Rent, anti-money-laundering and deposit protection); and consent for marketing, which you may withdraw at any time.
Where the information comes from
Directly from you; from property portals when you enquire through them; from referencing and anti-money-laundering providers; from referees you nominate; and from public sources such as the Land Registry and Companies House.
Who we share it with
Property portals, referencing and anti-money-laundering providers, the deposit scheme, solicitors, contractors, utilities, accountants and IT providers, authorities where required, and the redress scheme. We never sell your data. Some software stores data outside the UK with appropriate safeguards; ask us for details.
Keeping it safe
Access controls, encrypted connections and reputable suppliers. Staff see only what their role requires.
How long we keep it
- Unsuccessful enquiries: 12 months
- Sales and lettings files: 6 years
- Identity and anti-money-laundering records: 5 years
- Tenancy and deposit records: 6 years
- Accounting records: 6 years
- Marketing consents: until you withdraw
Your rights
You have the right to access, correct, erase, restrict, port and object to the processing of your information. We reply within one month. We do not make solely automated decisions; referencing outcomes are human reviewed.
Cookies
See our Cookie Policy. Optional analytics load only after you give consent.
Complaints
Contact us first, then the Information Commissioner’s Office: make a complaint to the ICO. For service complaints, see our Complaints Procedure.