Complaints Procedure

Stage 1: in-house

Write to or call . Include what happened, when, who you dealt with and what would put it right. We acknowledge within 3 working days and reply with a Final Viewpoint Letter within 15 working days.

Stage 2: redress

1. We acknowledge your complaint within 3 working days.
2. Final Viewpoint Letter within 15 working days of acknowledgment.
3. Redress: if unresolved after our final letter, or 8 weeks after your first complaint, escalate to our redress scheme (verifier). Write to: . Client money protection: .

See also Contact and Privacy.