How It Works

1. Find a property

   About 10 minutes · you

   Your journey starts with the right home. Once you enquire about one of our available properties, we will provide you with the relevant information so you can decide whether it is suitable for you.

   This may include:

   • Monthly rent and security deposit.
   • Availability and tenancy details.
   • Furnishing and other property information.
   • Current photographs of the property.
   • Any additional information relevant to the tenancy.

   If you would like to proceed, simply let us know and we will explain the next steps.

2. Confirm your interest

   Same day · us

   Ready to proceed? We’ll start your application. Once you confirm that you would like to proceed with the property, our team will register your application and prepare your tenancy journey. You will then receive an invitation to continue through Goodlord, the digital platform we use to manage the administrative stages of the tenancy.

   There is no need to visit any office to complete paperwork: the process is completed remotely.

3. Complete your Goodlord application

   About 20 minutes · you, online

   Everything you need, in one digital process. You will receive a secure Goodlord invitation by e-mail. Follow the link and complete the information requested for your tenancy application.

   Depending on your circumstances, you may be asked to provide information or documents relating to:

   • Your identity.
   • Current address.
   • Employment and income.
   • Previous tenancy history.
   • Affordability.

   Providing complete and accurate information helps us process your application as efficiently as possible.

4. Referencing and checks

   3 to 5 working days · us and Goodlord

   We verify the information required for your tenancy. Your application will progress through the appropriate referencing and eligibility checks. These may include, depending on your circumstances and the requirements of the tenancy:

   • Identity verification.
   • Affordability assessment.
   • Employment and income verification.
   • Previous landlord references.

   If additional information is required, you will be contacted during the process. Once the necessary checks have been completed successfully, your application can progress to the tenancy agreement stage.

5. Review and sign your tenancy agreement

   Same day · you, online

   Know exactly what you are agreeing to before you commit. Your tenancy agreement and the relevant property documentation will be provided electronically. You will have the opportunity to review the terms, including the rent, payment schedule, tenancy conditions and other relevant information, before signing.

   The agreement can then be signed electronically, without the need for the landlord and tenant to meet in person. Any additional documents required for the property or tenancy will also be provided as part of the process.

6. Complete your move-in payments

   Same day · you, inside Goodlord

   Clear payment instructions, provided through the authorised tenancy process. Once your tenancy has reached the appropriate stage and the agreement has been signed as required, you will receive instructions for the payments due before moving in. Depending on the tenancy, these may include:

   • Security deposit.
   • First rent payment.
   • Any other payment legally applicable to the tenancy.

   Never pay the key-handover person. All tenancy-related payments are handled through Goodlord. You will never be asked to make rent or deposit payments to the person meeting you to hand over the keys. The key-handover service and payment process are kept completely separate for your security and peace of mind.

7. Tenancy confirmed and keys arranged

   Move-in day · local partner

   Everything completed. Time to move in. Once the required documentation has been completed and the applicable move-in payments have been confirmed, your tenancy will be finalised. We will provide your final tenancy information and arrange the handover of the property keys for the agreed tenancy start date.

   One of our authorised local partners will meet you at the agreed location and time. They are authorised to release the keys only after confirmation from our agency that the tenancy process has been completed successfully.

   They do not collect rent, deposits or other tenancy payments. All tenancy-related payments are handled only through Goodlord, never in cash to the key-handover person.

In plain terms: more security for tenants and clearer rules for landlords. Your deposit stays protected, rent can only rise once a year, and ending a tenancy follows set legal grounds. We handle compliance for you.

• End of Section 21 no-fault eviction and move to Section 8 grounds.
• Periodic-only tenancies, with a two-month tenant notice period.
• Rental bidding ban.
• Rent increases capped to once per year, with two months’ notice and a tribunal challenge route.
• National landlord database and Private Rented Sector Ombudsman registration when in force.

Rules differ by property, tenancy type and UK nation. See the Renters’ Rights Act guidance and our Fees page. Any property-specific requirements are explained during your application.